Connecticut State Law, Chapter 700, Sec. 38a-354, states that YOU have the right to goto ANY repair shop you want to.  It is your right! 

 

        Sec. 38a-354. (b) No insurance company doing business in this state, or agent or adjuster for such company shall (1) require any insured to use a specific person for the provision of automobile physical damage repairs, automobile glass replacement, glass repair service or glass products, or (2) state that choosing a facility other than a motor vehicle repair shop participating in a motor vehicle repair program established by such company will result in delays in repairing the motor vehicle or a lack of guarantee for repair work.